Can I get my lock plate engraved?
Yes, you can get your named lock plates engraved (see below). Surplus lock plates cannot be engraved because users can change.
Proof of ID required
You must always be able to produce proof of identification when collecting lock plates.
Difference between surplus and named lock plate
- A 'surplus' lock plate is exchangeable. There is no link between the lock plate number and your customer number. So you can hand in different surplus lock plates than the ones issued to you.
- A 'named' lock plate is not exchangeable. A link is created between the lock plate number and your customer number upon issue. This means you need to hand back the specific lock plate numbers you were issued.
Authorisations
If you would like 'named' lock plates to be used by third parties, you need to make sure these third parties have at all times a signed mandate they can produce for Royal FloraHolland.
What are the colours of the lock plates?
- The surplus lock plates are purple and are exchangeable between users.
- Growers and Customers receive as a group named lock plates in lemon yellow.
- Transporters receive as a group named lock plates in turqoise.
- A number of larger transporters will have named lock plates in their own colours.
Can I attach my own company logo?
Yes, but only on engraved 'named' lock plates. Lock plates have a space of 2.5 x 3.5 cm with rounded corners for affixing a company sticker. You may not place a sticker anywhere else on the lock plate. The sticker must be washable and it must be completely removed when handed in at the end of the rental contract.
Will I still be invoiced in advance?
Billing takes place weekly. As an example:
- You rent 5 lock plates at quarterly rent this week. Next Thursday we charge 5x quarterly rent on the service invoice.
- You rent 5 lock plates this week at annual rent. We charge annual rent quarterly. Next Thursday we charge 5x ΒΌ annual rent on the service invoice. The next quarter we charge on the service invoice on the Thursday after the quarter ends.
See your lock plate balance online
The system which stores lock plate data is the system for Danish Trolleys. Therefore, the Logistic Supplies Online service is immediately updated with lock plate data. This means you need to log in only once to see all your data.
Linked customer numbers
Are your Danish Trolleys linked to other customer numbers? Then this link also applies to lock plates. Transaction details, balance details and invoicing are processed against the main number.
It is not yet possible to link Danish Trolleys and lock plates separately. If you decide to cancel the link in its entirety, please inform our Customers service.
When cancelling a financial link, both parties must always be informed since this action can have a direct financial result (either for lock plates or Danish Trolleys).
It is not yet possible to link Danish Trolleys and lock plates separately. If you decide to cancel the link in its entirety, please inform our Customers service.
When cancelling a financial link, both parties must always be informed since this action can have a direct financial result (either for lock plates or Danish Trolleys).
Can I put my lock plate in storage?
If you don't need your engraved 'named' lock plates for some time but don't want to have the engraving removed, you can store them at any of the Royal FloraHolland locations. This service is free. However, if these lock plates are not in circulation for more than one year, the engraving will be removed and the costs recharged to you.
Out-of-stock lock plates
You are responsible for making sure you have enough engraved lock plates in stock at your most frequently visited locations. Unlike other logistic supplies, these are not held by Royal FloraHolland.
RFID (Radio Frequency IDentification-tag) now on the lock plates
A Ultra High Frequency (UHF) tag will be fitted to all lock plates, whether used for auction trolleys or Danish Trolleys. The coding of this tag is similar to that of the auction trolley and consists of 26 numbers. It is known as a passive tag, so it is only readable with a scanner and not at a distance. If you are scanning yourself, you need to have your scanners and software adapted to this change in good time.
Plantion
Royal FloraHolland has an agreement with Plantion about the locking of lock plates of Royal FloraHolland auction trolleys at Plantion.
From clock supply and commercial flows (Connect), the lock plates are locked. This is done one on one, and you receive an empty Royal FloraHolland trolley to which you can click your lock plate.