Fault resolved: Auction presales orders
Fault resolved: Auction presales orders
Start:
10 March 11:00
Algemene informatie
Due to the malfunction, growers may have received an email stating that the supply information has been changed. In most cases, this email is incorrect and can be considered as not having been sent.
On Monday 10 March, there was a malfunction in the realisation of auction presales (KVV). This was caused by a technical malfunction in which the product codes and characteristics from the EAB did not properly reach our auction system (AIS). A large-scale repair operation has since taken place and delivery will take place on Tuesday 11 March according to the regular delivery process.
On Monday 10 March, there was a malfunction in the realisation of auction presales (KVV). This was caused by a technical malfunction in which the product codes and characteristics from the EAB did not properly reach our auction system (AIS). A large-scale repair operation has since taken place and delivery will take place on Tuesday 11 March according to the regular delivery process.
In the unlikely event that the delivery is incorrectly received on Tuesday 11 March, buyers are requested to contact Search & Correction on the relevant RFH hub or via the email address below. Due to this malfunction, some of the transactions may be delivered up to an hour later, with the exception of flowers in Aalsmeer.
productreclamatienaaldwijk@royalfloraholland.com
productreclamatieaalsmeer@royalfloraholland.com
productreclamatierijnsburg@royalfloraholland.com